Shipping & Handling
We currently ship all orders via Canada Post. For some orders, we may choose to use an alternative carrier in order to keep the shipping cost as low as possible.
We ship 4 days a week: Thursday, Friday, Saturday and Monday. Most orders are processed and shipped within 24-72 hours after receiving your payments and you will get an email update when at shipping time.
Insurance or Signature Confirmation are optional when using Canada Post. Charges for insurance or Signature Confirmation will be charged upon request, please add a note in your order if you would like to purchase insurance at an additional cost. If you do not choose to insure your shipment and the shipment gets lost, we will not take any responsibility for it.
We reserve the right to change shipping carriers as long as the service is the same or better.
Questions? email us.
When is my credit card charged?
- Payment is taken from a credit card as soon as an order is submitted online. If there are any back orders or changes for discounts or freight, a refund will be issued before the shipment leaves our warehouse. If customers wish to add or remove items after payment is accepted, a restock fee of 20% or $10, whichever is greater, will be charged.
Do you have a physical store that we can visit?
- No, we do not have a retail store.
- If something is wrong with your order please contact us within 24 hours of receiving your purchase so that we can help. No questions asked returns, refunds or whatever it takes to make it right for you.
- All online payments are completed using PayPal or Square and adhere to their privacy and security policies.
- Our website address is www.cosmetiquesdynastie.ca
- We do not spam and we never send out any advertising E-mails. To respect your privacy we opt-out the “Subscribe” feature when E-mailing.
- We do not sell or share our E-mail lists.
Your Personal Data That Is Collected and Why
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Where We Send Your Data